jin33 Privacy Policy

jin33 is an internationally operated online sports betting and casino platform accessible at https://jin33.vu. jin33 acts as the data controller in respect of the personal data it collects from players who register for and use the platform's services.

This Privacy Policy applies to all personal data collected from individuals who access the jin33 website, create an Account, place bets, use the live casino, play slot games, contact customer support, or otherwise interact with any part of the jin33 platform. By using the jin33 platform you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

If you have questions about how jin33 handles your personal data, please refer to Clause 13 (Contact) for the appropriate contact details.

jin33 collects the following categories of personal data in the course of providing its services to Indonesian players and other users:

jin33 does not collect special category personal data (as defined under internationally recognised data protection frameworks) such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required to fulfil a legal obligation (for example, processing a responsible gaming self-exclusion linked to a diagnosed gambling disorder where voluntarily disclosed by the Player).

jin33 collects personal data through the following channels:

• Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your profile settings.
• Automatically: Through cookies, web beacons, pixel tags, and server logs that record Technical Data and Usage Data as you navigate the platform. See Clause 8 (Cookies & Tracking) for further detail.
• From third-party payment processors: Confirmation data from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other integrated payment providers to verify deposit and withdrawal transactions.
• From identity verification services: Where jin33 engages a third-party KYC or anti-money-laundering (AML) service provider to cross-check the identity documents you submit.
• From game providers: Session and outcome data from Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, Microgaming, Spribe, and other licensed studio providers for game fairness monitoring and dispute resolution purposes.
• From fraud prevention services: Device fingerprint data and risk-scoring signals from third-party fraud detection providers integrated into the jin33 platform.

jin33 processes personal data only for the specific purposes set out below and relies on one or more lawful bases for each processing activity:

• Account creation and management — necessary for the performance of the contract between you and jin33 (i.e., enabling you to access and use the platform's services).
• Identity and age verification (KYC) — necessary to comply with jin33's legal obligations under its international operating licence and anti-money-laundering regulations. Jin33 is required to verify that all players are at least 21 years of age.
• Payment processing — necessary for the performance of the contract; specifically, to process your IDR deposits and withdrawals via your chosen Indonesian bank or e-wallet.
• Fraud prevention and security — necessary for the purposes of jin33's legitimate interests in preventing fraud, money laundering, and unauthorised account access.
• Responsible gaming monitoring — necessary to comply with jin33's licence obligations and, where applicable, to protect the vital interests of players who may be at risk of gambling-related harm.
• Customer support — necessary for the performance of the contract and for jin33's legitimate interests in resolving disputes and maintaining service quality.
• Platform improvement and analytics — based on jin33's legitimate interests in improving the platform experience for Indonesian players, subject to appropriate data minimisation and anonymisation.
• Marketing communications — based on your consent, where you have opted in to receive promotional emails or notifications about bonuses, new games, or platform features. You may withdraw consent at any time by contacting support or updating your Account communication preferences.
• Legal compliance and regulatory reporting — necessary to comply with applicable laws, court orders, and regulatory requests.

jin33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and other integrated payment service providers receive the minimum data required to authorise and settle your transactions.
• KYC and AML service providers: Specialist identity verification and anti-money-laundering providers engaged by jin33 to support its compliance obligations under its international licence.
• Fraud prevention and security providers: Third-party providers engaged to detect and prevent fraud, account takeover, and money laundering receive Technical Data and risk-scoring signals on a need-to-know basis.
• Customer support platforms: Third-party live-chat and ticketing software providers that process support communications on jin33's behalf under data processing agreements.
• Regulatory authorities and law enforcement: Where jin33 is legally compelled to disclose personal data by a court order, regulatory investigation, or applicable law, it will do so and, where permitted, will notify the affected player.
• Business transfers: In the event of a merger, acquisition, or sale of jin33's business assets, personal data held by jin33 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

All third parties who receive personal data from jin33 are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection law.

jin33 is an internationally operated platform and some of the third-party service providers it engages — including game studios, KYC providers, and technical infrastructure providers — are based outside Indonesia. As a result, your personal data may be transferred to and processed in countries other than Indonesia.

Where such transfers occur, jin33 takes appropriate steps to ensure that your personal data receives a level of protection consistent with internationally recognised data protection standards. These steps may include:

• Entering into data processing agreements that incorporate standard contractual clauses or equivalent data transfer mechanisms.
• Transferring data only to service providers located in jurisdictions that maintain adequate data protection frameworks.
• Applying additional technical safeguards such as encryption in transit and at rest for all cross-border data flows.

By using the jin33 platform, you acknowledge that your personal data may be transferred internationally as described in this clause.

jin33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes. The following general retention periods apply:

• Account and Identity Data: Retained for the lifetime of the Account and for a minimum of five years following Account closure, in accordance with jin33's anti-money-laundering obligations under its international operating licence.
• Transaction and Bet History: Retained for a minimum of five years following the date of the transaction or bet, to support regulatory reporting, dispute resolution, and fraud investigations.
• KYC Documents: Retained for a minimum of five years following the completion of KYC verification or Account closure, whichever is later.
• Customer Support Communications: Retained for up to three years from the date of the most recent communication in a support thread, unless a longer period is required for ongoing dispute resolution.
• Technical and Usage Data (logs): Retained for up to 24 months in identifiable form, after which log data is anonymised or deleted.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to evidence the withdrawal.

Where jin33 no longer has a lawful basis to retain personal data, it will securely delete or anonymise that data in accordance with its internal data retention and deletion procedures.

jin33 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the jin33 platform:

• Strictly Necessary Cookies: Essential to the operation of the platform. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: Remember your preferences such as language selection, currency display, and responsible gaming settings, so that you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised or pseudonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter difficulty. This data is used solely to improve the platform experience.
• Fraud Prevention Cookies: Used by jin33's security and fraud detection systems to identify unusual access patterns and protect player accounts.

Subject to applicable data protection law and certain conditions, you hold the following rights in respect of your personal data held by jin33:

• Right of Access: You have the right to request a copy of the personal data jin33 holds about you. jin33 will respond to verified access requests within 30 days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. For most data fields, you can update your information directly from your Account profile settings. For identity and KYC data, submit a correction request to support.
• Right to Erasure: You may request deletion of your personal data where jin33 no longer has a lawful basis to retain it. Note that jin33 is legally required to retain certain data (KYC, transaction history) for a minimum of five years following Account closure; such data cannot be erased on request during the mandatory retention period.
• Right to Restriction: You may request that jin33 restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that jin33 provides your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on jin33's legitimate interests. jin33 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, contact jin33 support at [email protected]. jin33 may need to verify your identity before processing a request. jin33 will respond within 30 days; complex or high-volume requests may take up to 60 days, and jin33 will notify you if an extension is required.

jin33 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your browser and the jin33 platform is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms an active secure connection.
• Encryption at Rest: Sensitive personal data — including identity documents, financial account details, and password hashes — is encrypted at rest using AES-256 encryption in jin33's database infrastructure.
• Access Controls: Access to personal data within jin33's systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access control policies and is logged and audited.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their Accounts for an additional layer of login security.
• Vulnerability Management: jin33's platform undergoes regular security assessments, including penetration testing and vulnerability scanning, carried out by qualified third-party security professionals.
• Incident Response: jin33 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to players, jin33 will notify affected individuals and, where required, relevant regulatory authorities, within the timeframes prescribed by applicable law.

The jin33 platform is strictly for adults aged 21 years and above. jin33 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the KYC process for all registered players.

If jin33 discovers or has reasonable grounds to suspect that personal data has been collected from an individual under 21 years of age, jin33 will immediately suspend the relevant Account, void any balance held therein, and delete the minor's personal data as quickly as practicable, subject to any applicable legal retention obligations.

If you are a parent or guardian and believe that a minor in your care has registered on the jin33 platform, please contact jin33 support immediately at [email protected] so that the matter can be investigated and resolved without delay.

jin33 reserves the right to update this Privacy Policy at any time to reflect changes in its data processing practices, applicable law, or platform features. When material changes are made, jin33 will publish the revised Policy on this page and update the "Last Updated" date at the top of the document. Where the changes are significant, jin33 will also notify registered players via their registered email address.

Your continued use of the jin33 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the platform and close your Account in accordance with the jin33 Terms & Conditions.

We encourage you to review this page periodically to stay informed about how jin33 protects and uses your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or jin33's handling of your personal data, please contact the jin33 Data Privacy team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" and include your registered email address and Account username so that your request can be handled efficiently.
• Live Chat: Available 24/7 on the platform after login. For privacy requests, the live chat team will escalate your query to the appropriate internal team within one business day.

jin33 aims to respond to all data privacy requests within 30 days of receipt. For complex requests, this period may be extended to 60 days; jin33 will notify you of any extension in writing within the initial 30-day window.

For questions about responsible gaming or account self-exclusion, please visit the Responsible Gaming page. For general platform queries, the FAQ page provides answers to the most common questions about Account management, deposits and withdrawals, KYC, and bonuses.